Privacy Policy

What This Policy Covers

This policy explains how HVAC Rockford handles information connected to hvacrockford.us. We are a heating and cooling company working in Rockford, Washington, and the surrounding area. The website exists to describe our services. It has no accounts and no online payments, and the only way to reach us is a phone call.

Information Recorded When You Visit

Like nearly every website, ours runs on a server that keeps ordinary technical logs. A log entry can include your IP address, browser type, device type, the page you requested and the time of the request. These records help keep the site running and let us spot errors or misuse.

We do not use these logs to identify you personally, and we do not combine them with other data to build a profile.

Cookies and Basic Analytics

The site may set basic analytics cookies. They tell us things like which pages get read most and roughly how visitors arrive, such as from a search engine. That helps us decide which service pages need clearer answers. You can block or delete cookies in your browser settings, and the site will still work.

Details You Share by Phone

Calling (509) 512-2814 is the only way to reach us. During a call you decide what to tell us, which is usually your name, the address where service is needed, a callback number and a description of the problem with your furnace, air conditioner or heat pump.

We use those details to schedule a visit, prepare the right parts and follow up on the work. Nothing you say on the phone is collected through the website itself.

How Information Is Used and Shared

We use what we learn to run the business and serve you. We do not sell your information or rent it out. We may share it only when it is needed to complete your job, such as ordering equipment for your home, or when the law requires it.

Your Choices

You can browse the site without telling us anything about yourself. If you have called us and want us to correct or stop using your contact details, tell us on your next call and we will take care of it.

Updates to This Policy

If the way the site works changes, we will revise this page so it stays accurate. Questions about it can be handled by phone at (509) 512-2814.